Shipping Policies

US Shipping Rates(now including Hawaii and Alaska):

Callisters Christmas ships all orders by United States Postal Service (USPS), Ground Advantage. Shipping fees are $4.95 for orders under $24.00, $8.95 for orders over $24.00 and FREE SHIPPING for U.S. deliveries over $75.00 before taxes and after discount.

Delivery Time may vary by destination. Delivery time is approximately 3-10 days. Please reference your shipping confirmation email for up to date tracking information.  

*Canadian Shipping Rates: Callisters Christmas ships all orders by USPS.  *Free Shipping Offers Excluded

Canadian Shipping Fees Listed below:  
Up to $50.00 - $49.95*
$50.01 and up - $54.95*

Canadian Customer is responsible for all duties and taxes

PLEASE NOTE: With increased online ordering lately, USPS has told us to expect possible delays with shipping. Keep in mind that there are times when USPS may not be updating tracking info in a timely fashion or at all.

THANK YOU for your patience and understanding. If you have any questions or concerns, please email or phone us at (262) 786-4100. 

There are some shipping situations beyond our control. Callisters Christmas cannot be held responsible for:

    • Undeliverable packages: when a package is returned to us because you entered the wrong address at checkout or it is determined to be “undeliverable” by the USPS
    • Missing packages: when a USPS Carrier has confirmed the package as delivered but you do not receive it
    • Delivery delays due to weather: when an order is delayed due to weather or other environmental conditions out of USPS or Callisters Christmas' control.
    • Delivery delays due to USPS staffing issues: packages may experience a longer delivery time due to limited transport capabilities.

Order Processing

Our goal is to process every order within five days. We will do our best to send out every order as quickly as possible.

You may experience delivery delays if:

    • We need to clarify personalization requests, ascertain shipping information or confirm any other order details. We will promptly contact you by phone or email with any questions, but your order will be on hold until we receive an actionable response.
    • An ornament is out of stock and we are waiting for a new shipment. We will email you and give you the option of waiting for the ornament, exchanging the ornament or canceling the order.

Resin ornaments are wrapped in bubble wrap and snugly packed into shipping boxes. Glass ornaments are packaged in gift boxes and secured in shipping boxes.