Frequently Asked Questions

What makes Callisters Christmas so special?

Callisters Christmas is a family-owned, female-led company that's been in business for more than 25 years. We've devoted our lives to selling timeless glass ornaments, personalized ornaments, NFL ornaments, and unique ornaments that celebrate life milestones and other festive holiday decorations that bring excitement and cheer to our customers' homes.

We strive to provide superior customer service, and we're always available by email for questions or comments. Feel free to contact us any time.

Does Callisters Christmas carry more ornaments or products than are on the site?

Yes, we stock our stores with thousands of Christmas ornaments and other holiday decorations. Our website carries a small number of these items for the convenience of online ordering and out-of-state shipping. Visit one of our Retail Locations to find a store near you where you can see all of our products.

I'd prefer to shop in person. Where are Callisters Christmas' retail stores located?

We have several seasonal stores in Wisconsin and pop-up shops at the Wisconsin and Minnesota state fairs. See our Retail Locations page for locations, hours, and opening dates.

How much does ornament personalization cost?

Ornament personalization is always free!

Is Callisters Christmas hiring?

Yes! We are always looking for candidates to serve as in-store associates and ornament personalizers. See our Careers page for more information.

Can I place an order for more than 12 of the same ornament?

Yes, we welcome large-quantity orders, but we ask you contact us directly to order. Visit the large-quantity orders page for more information.

Where does the store ship from? How long can I expect my order to take?

Our warehouse is located in New Berlin, Wisconsin, and we ship out orders daily in the order we receive them. Shipping may take a few extra days around the winter holiday season. Visit our Shipping & Returns page for more information.

Does Callisters Christmas charge sales tax?

Because Callisters Christmas is owned and operated in the state of Wisconsin, all orders shipped to Wisconsin are subject to 5.1% sales tax. In addition, we also charge state and county sales tax for Illinois and Minnesota. The law requires that we charge sales tax on the total amount of the order, excluding shipping and handling charges.

Where do you ship to? Does Callisters Christmas accept orders from outside the US?

We ship to the continental United States and Canada. We do not offer international shipping at this time.

How will my product arrive? Do you offer gift wrapping?

Your resin ornaments will arrive in bubble wrap, and glass ornaments will arrive in a gift box. Items are then packed into snug-fitting shipping boxes.

And yes! We now offer gift wrapping. We put the ornament in a mylar bag with a bow and enclosure card for $3.95. Select this option when adding an item to your cart.

Is this site safe?

Yes, this site uses SSL encryption to protect our users' credit card, contact, and personal information. Visit the Privacy Policy page for more information.


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