Frequently Asked Questions


What makes Callisters Christmas so special?

Callisters Christmas is a family-owned, female-led company that's been in business for 30 years. We've devoted our lives to selling timeless glass ornaments, personalized ornaments, NFL ornaments, and unique ornaments that celebrate life milestones and other festive holiday decorations that bring excitement and cheer to our customers' homes.

We strive to provide superior customer service, and we're always available by email for questions or comments. Feel free to contact us any time.

How are discounts applied?

Promotional codes can be entered at checkout. Codes cannot be combined and are for use online only. Discounts are applied pre-tax and shipping fees. Orders $75+ automatically ship free, but your total must be over the threshold after a discount code is applied. 

Does Callisters Christmas carry more ornaments or products than are on the site?

Yes, we stock our stores with thousands of Christmas ornaments and other holiday decorations. Our website carries a small number of these items for the convenience of online ordering and out-of-state shipping. Visit one of our Retail Locations to find a store near you where you can see all of our products.

I'd prefer to shop in person. Where are Callisters Christmas' retail stores located?

We have several seasonal stores in Wisconsin and pop-up shops at the Wisconsin and Minnesota state fairs. See our Retail Locations page for locations, hours, and opening dates.

How much does ornament personalization cost?

Ornament personalization is always free!

Can I place an order for more than 12 of the same ornament?

Yes, we welcome large-quantity orders, but we ask you contact us directly to order. Visit the large-quantity orders page for more information.

Where does the store ship from? How long can I expect my order to take?

Our warehouse is located in New Berlin, Wisconsin. Our goal is to process every order within three to five days.  Unfortunately, USPS is experiencing delivery delays due to the ongoing pandemic.. Visit our Shipping & Returns page for more information.

Does Callisters Christmas charge sales tax?

Because Callisters Christmas is owned and operated in the state of Wisconsin, all orders shipped to Wisconsin are subject to 5% state and county sales tax. In addition, we also charge state and county sales tax for Illinois and Minnesota. The law requires that we charge sales tax on the total amount of the order, including shipping and handling charges.

Where do you ship to? Does Callisters Christmas accept orders from outside the US?

We ship to the continental United States and Canada. We do not offer international shipping at this time.

How will my product arrive? Do you offer gift wrapping?

Your resin ornaments will arrive in bubble wrap, and glass ornaments will arrive in a gift box. Items are then packed into snug-fitting shipping boxes.

And yes! We now offer gift wrapping. We put the ornament in a mylar bag with a bow and enclosure card for $3.95. Select this option when adding an item to your cart.

What is the return policy?

At Callisters Christmas, our goal is simple: 100% customer satisfaction.

We are committed to excellent customer service and will do our best to make sure you are completely satisfied with your purchase. If you are not happy with your purchase, we will exchange or refund the purchase price. To begin the return process, send us an email at support@callisterschristmas.com within 30 days and return the ornament to the address on the invoice. We will refund your purchase minus the cost of shipping.  

If the ornament has been personalized, it cannot be returned unless Callisters made an error or there is a physical defect. We ask you to report the problem within 7 days and email us a picture of the defect or personalization error at support@callisterschristmas.com  We will compare the ornament's text to the personalization request you made during checkout. If the defect or misspelling is Callisters Christmas' error, we will replace or refund your purchase. If the personalization error was due to a customer mis-entering the information during checkout, it, unfortunately, cannot be returned.

Gift wrapping can not be returned and refunded.

Once an order has been placed, we may not be able to cancel it. If you wish to cancel your order, please contact us by email as soon as possible. If the order has not been processed, we will cancel it.

Is Callisters Christmas hiring?

Yes! We are always looking for candidates to serve as in-store associates and ornament personalizers. See our Careers page for more information.

Is this site safe?

Yes, this site uses SSL encryption to protect our users' credit card, contact, and personal information. Visit the Privacy Policy page for more information.

 

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